Front Desk Supervisor/ Giám sát Lễ tân

POSITION SUMMARY

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid- outs, and charges.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time.
Process all guest check- ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS
Supervisory Experience: At least 1 year of supervisory experience.
Related Work Experience: At least 1 year of related work experience.
License or Certification: None
Education: High school diploma or G.E.D. equivalent.

Benefits:
· Competitive remuneration package
· International and professional but friendly 5- star working environment.
· Food and Beverage discount at Hotel restaurant.
· Social Insurance, Health Insurance and Accident Insurance as per law
· Accident 24/7 Insurance
· Uniform provided by Hotel.
· Attractive program with Preferential Prices for Employees.
· Other benefits following Hotel policy & Vietnam labor law
· Opportunity to work at one of the biggest hotel groups in the world.
· Delicious and nutritious meal at Hotel Associate restaurant.

Cập nhật gần nhất lúc: 2026-07-06 16:20:03