Front Office Receptionist cum Night Auditor I Nhân viên Lễ tân bộ phận Tiền Sảnh kiêm Kiểm toán ca đêm

Handles any guest complaint that occurred during the night and have efficiently hand- over to the daytime management to ensure the guest’s satisfaction is recovered the issue is rectified effectively and in a timely manner.
Ensure that all guest requests, concerns, and inquiries are handled promptly and effectively during the night shift.
Complete necessary reports, including Night shift report, Guest profile checking.
Conduct the patrol around the resort at least two times during night shift including back of house area, the beach and guests villa ( vacant villas and show villas).
Work in partnership with Security, Kitchen, Food & Beverage, Maintenance and Engineering departments to ensure guest’s needs are met and oversee the overall smooth operation.
Assist with other duties as required by management to support resort operations.
Handles check- ins and check- outs.
Perform the system audit including cashiering audit and make sure all transactions are correctly done in line with the financial policy and procedure. The end of day cut off should be done after the system audit after 24:00 hours.
Act of the main point of contact for any issue or emergencies that arises during the night.

Degree or diploma in Hospitality Management or similar.
Another spoken language would be beneficial.
Excellent command over written and spoken English.
A sharp mind/ attention to detail to ensure that the vast areas assigned to him is well taken care of at all times.
Familiar with various hotel booking platforms, CRM, POS systems.
Ability to stand for long durations at a time.
Ability to manage a switchboard if needed.
Willingness to learn new skills and work hard.
Ability to train and supervise staff and communicate well with management and guests.
Two years of experience as Night Auditor/ Receptionist in a five star Resort/ Hotel.

Seniority bonus after every 12 months of employment
Social insurance contribution based on 100% of salary
Monthly allowance: VND 2,400,000
100% salary during the probation period (2 months)
Attractive year- end and Tet bonuses
Competitive Service Charge
7 personal accident insurance from the first working day
Accommodation provided for employees
Global training opportunities and career development with Six Senses & IHG
Duty meals and staff transportation provided
Relocation allowance support
Annual home leave flight ticket support
Uniforms and laundry service provided

Cập nhật gần nhất lúc: 2026-05-14 12:45:03