Front Office Supervisor

Ensures that all guest services, e.g. Concierge, Telephone Operator etc. are efficiently and courteously provide to the hotel guests and co- operates fully with the respective supervisor.
Monitors the work process and performance of the Front Office staff.
Performs assignment whenever delegated by the Front Office Manager with enthusiasm and energy.
Responsible for Front Office staff schedule, meal breaks and staff performance.
Liaises with other Departments, especially, Housekeeping Department to ensure the smooth co- ordination.
Participates in the guest registration and guest departure process, as well as reservation duties as the team leader.
Supervises and responsible for the Front Office Receptionist and the Front Cashier operation for each shift.
Motivate and instills professional pride and confidence in all Front Office staff.
Handle guest complaints tactfully in the absence of Front Office Manager / Assistant Manager.
Monitors the guest service aspect all Front Office Cashier staff and also handles any cashiering matters whenever required.
Co- operates with the Sale and Marketing Department on the requests for room and information, as well as in the inspection.

Strong knowledge of front office procedures and revenue management principles.
Calm under pressure, detail- oriented, and guest- focused.
Proficient in Opera PMS or similar hotel management systems.
Excellent interpersonal and communication abilities.
Minimum 5 years of Front Office experience in a 4- 5- star hotel, with at least 2- 3 years in a supervisory or assistant manager role.
Excellent command of English and Vietnamese (both written and spoken).
Strong leadership, problem- solving, and decision- making skills.
Bachelor&039;s degree in Hospitality Management or related field.

Professional working environment.
Full insurance and benefits in accordance with the Labor Law.
Professional training and development opportunities.
Competitive salary and allowances as per company policy.

Cập nhật gần nhất lúc: 2026-04-17 21:10:03