General Manager

Business Performance
• Lead and guide the budgeting process of individual department and adhere to the established guidelines
• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
• Prepare and submit weekly reports to Vice President Operations
• Analyze monthly P&L and month- end reports, identify deviation from business plan goals
• Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
Operation
• Be visible around the hotel and show an active interest in our colleagues’ welfare
• Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Comply with established guidelines on the hotel organizational structure and reporting lines
• Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications
Team Management
• Conduct performance review and manages performance issues that arise within the management team
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business
• Interview, select and recruit Management team
• Constantly monitor team members performance, attitude and degree of professionalism
• Identify and develop team members with potential

Knowledge and Experience
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of MS Excel, Word, & PowerPoint
• Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Bachelor’s Degree from a reputable hospitality school preferred
• Fluency in a second language preferred
Competencies
• Results and service oriented with an eye for details
• Ability to lead expatriates and local colleagues effectively
• Well- presented and professionally groomed at all times
• Excellent communication and customer contact skills
• Ability to multi- task, work well in stressful & high- pressure situations
• Strong leadership, interpersonal and training skills
• A team player & builder
• A motivator & self- starter

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Cập nhật gần nhất lúc: 2026-03-19 10:25:03