Guest Experience Officer | Nhân Viên Dịch Vụ Khách Hàng

Other duties as assignedby the management
Address guest complaints or concerns promptly and effectively
Send thank- you letters, small gifts, or greetings on special guest occasions
Coordinate with relevant departments (Front Office, Housekeeping, F&B, etc.) to fulfill guest needs
Handle guest inquiries and assist with special requests
Greet and welcome guests in a warm, professional manner upon arrival and during their stay

Prefer candidates with 1–2 years of relevant working experiencen
Customer service mindset, friendly and professional
Good problem- solving and multitasking skills
Responsible and committed to the job
Willing to work in shifts (morning/afternoon)
Proficient in spoken English

Duty meals provided and uniforms supplied
Clear career path and advancement opportunities
Competitive salary + service charge + periodic salary review
Public holiday and Tet bonuses, plus other benefits
Stable job in a professional and friendly working environment
Full insurance benefits as per regulations
Training and professional development opportunities

Cập nhật gần nhất lúc: 2026-04-10 15:55:03