Guest Service Centre Agent/ Nhân Viên Tổng Đài

• Report on logbook daily
• Maintains a clean work environment
• Process all incoming and outgoing calls accurately and courteously
• Pages guests in co- operation with concerned departments
• Attends to all guest queries and requests promptly
• Abides by principles of guest privacy
• May assist with other duties as assigned by management
• Look smart – wear your uniform with pride
• Maintain detailed knowledge of Resort Information
• Records and controls accurately wake up calls
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Advises defects on switchboard equipment to Supervisor
• Assists guests with international calls and directory queries
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Records all requests on daily jobs sheets
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Perform any other duties which may be assigned by the management from time to time.
• Pages staff member when requested
• Be a friendly face and helping hand to our guests
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Aware of local telephone listings and frequently dialed numbers
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Handles guests needs or requests and reports complaints to Resort Assistant Manager

Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
Service years in the field :
1 year experience in customer service or switchboard operator.
Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proficient in the use of Front Office System
Excellent English
Language: English and Vietnamese
Preferred (if required)

• Service charge
• 24/7 Accident Insurance
• Home Leave allowance
• Social Insurance as law
• Gym room
• Relocation assistance
• Competitive salary
• Housing, uniform, meal and transportation are provided by the resort
• Bao Viet Health insurance for personal and family
• Repatriation allowance
• Rest & Relaxation Allowance per 3 months

Cập nhật gần nhất lúc: 2026-04-02 14:20:03