Hai Phong - Wink Hai Phong Centre | Wink Guide F&B (Nhân viên Ẩm thực/Nhà hàng)

F&B Guide is generally responsible for executing the F&B operations at Wink property. Additionally, F&B Guide’ focusses are including performing the inventory count, including food and beverages, supplies and other restaurant equipment. This role is also providing cross – functional support to the Wink Space team to fulfill the service flow.
F&B Guide reports directly to the F&B Coach and Wink experience manager and works closely with the Wink Space team in order to provide cross – functional support.

Guest Engagement
• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non- expressed preferences
• Ensuring that functions achieve or exceed guests’ expectations
• Taking initiative and proactive approaches when handling guest preferences, requests and concerns
• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns
Team Engagement
• Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption
• Receiving and learning all goals and results with the FOH and BOH team members
• Performing by example while demonstrating self- confidence, energy, enthusiasm and humility
• Promoting teamwork and morale among all departments and members at all levels and functions
• Encouraging that the team participates in industry and guest- related activities including networking events, self- sought education programs, acting as guide outside of the hotel function, and other innovative engagements
• Encouraging the team actively and willingly participates in job- related activities including daily briefings, weekly meetings, on- going and regular hard skill and soft skill training workshops, cross- training programs, and other engagements as required
Financial
• Working closely with line manager to learn and understand revenue and performance results
• Provide insightful and relevant cost- saving suggestions on a regular basis
• Ensuring compliance with all corporate accounting procedures
Operations and Brand Compliance
• Maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety
• Anticipating and confirming guests’ needs and respond proactively to all of their concerns
• Maintaining cleanliness and mise- en- place level at working station and service pantry for smooth operation
• Executing and following F&B service and operations to maintain the highest possible seat covers and average check through suggestive selling and periodic F&B promotion if applicable
• Handling customer complains
• Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times
• Maintaining a high standard of personal hygiene and body language at all time
• Preserving excellent levels of internal and external customer service
• Welcoming, guiding the guests and offering recommendations according to guests’ needs and wants
• Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters
• Following own assigned F&B sections including providing dining area set up, preparing the mise en place, checking the food and drink quality before serving to the guests
• Taking orders and delivering of food/beverages to the guests are properly executed in an efficient, friendly and effective manner
• Clearing and re setting the dining areas to ensure the place is well organized and clean at all time
• Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent
• Following strictly cash handling policy and procedures
• Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption
Collaboration with the Wink Space team
• Ensuring all check- in/out procedures are implemented in accordance with established standards for maximum efficiency
• Ensuring the thorough collection and accurate recording of guest profile information
• Ensuring arrivals and arrangements upon departure are properly executed in an efficient, friendly and effective manner
• Being knowledgeable of rates and proactively promote room sales to potential walk- in guests
• Ensuring rooms are allocated in accordance with guest requirements and business needs
• Following up all outstanding payments and liaising with Sales & Marketing and Finance & Accounting departments with integrity
• Being knowledgeable about the local areas in order to provide an overall guidance to the guest, in and around the hotel and city, make recommendations tailored around the wishes of the guest
Other Responsibilities
• Understanding and continually updating relevant policies, procedures and service delivery standards of this position
• Performing other related duties and functions assigned by the Area Operations Manager
• Understanding and continually updating Human Resource policies, procedures and code of discipline while promoting management, team and cross- department support, leadership, professionalism and good relations

- Uniform
- Active, balance and professional working environment
- Fun and playful internal activities
- 12 Annual leave days per year
- Meal allowance
- Full social insurance on basic salary

Cập nhật gần nhất lúc: 2026-04-16 15:35:02