[HCM] Công Ty The One Digi Corporation Tuyển Dụng Nhân Viên Hỗ Trợ Khách Hàng Full-time 2026

COMPANY INTRODUCTION

Hồ Chí Minh

Founded in 2008, The One Digi Corporation is a leading company that brings all the travel services online. We first started with the main operation of providing Vietnam visa services to foreigners. Over 15 years of establishment and development, we have thrived to offering everything from visa, airport to consular services with certified professional, reputable and customer- oriented quality.

Nhân Viên Hỗ Trợ Khách Hàng

Hồ Chí Minh

JOB DESCRIPTION

Customer Inquiries & Support

Perform customer verifications to ensure secure and accurate information exchange.
Provide accurate and detailed pricing and delivery information.
Obtain and evaluate all relevant information to handle inquiries about the company&039;s products and services.
Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
Flexibility to work night shifts as scheduled outside regular business hours.

Complaint Resolution

Handle and resolve customer complaints in a timely and professional manner.
Analyze issues to identify root causes and provide effective solutions.
Ensure a high level of customer satisfaction while maintaining the company&039;s best interests.

Social Media & Website Management

Engage with customers through social media channels in alignment with the company&039;s brand and communication guidelines.
Write and post informative content on social media platforms and the company&039;s website as assigned.

Collaboration & Teamwork

Maintain clear & open communication with internal teams to address customer needs effectively.
Complete necessary documentation and handle customer records as assigned.
Collaborate with company partners to ensure seamless delivery of services to customers.
Ensure all customer data and documentation are accurate and up- to- date, in line with company policies.

REQUIREMENTS

WORKING HOURS
Company Standard Hours:

Alternate Saturdays: 8:00 AM – 5:00 PM
Monday – Friday: 8:00 AM – 5:30 PM

Customer Service Department — Rotating Shift:

Day Shift: 8:00 AM – 5:30 PM (On- site)
Evening Shift: 5:30 PM – 12:00 AM (Remote)
Night Shift: 12:00 AM – 4:00 AM / 4:00 AM – 8:00 AM (Remote)

Note: Employees working any shift starting from 12:00 AM onward are entitled to work from home the following day.
REQUIREMENTS

No prior experience required; training will be provided.
Bachelor’s degree in English/ Chinese, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.

SKILLS:

Ability to work efficiently under pressure and manage customer demands.
Strong written, reading, and speaking skills in English and/or Chinese (prefer cdd can use both languages)
Strong collaboration and communication skills for effective teamwork and customer interactions.
Good negotiation skills to manage and resolve customer issues tactfully.
Flexibility to work night shifts as scheduled to support customers outside regular business hours.
Logical thinking ability to approach and resolve customer inquiries effectively.
Excellent problem- solving skills, with a proactive approach to handling challenges.

BENEFITS

Annual Team Building & Company Trip.
Competitive salary, performance bonus, and allowances per company policy.
Full statutory insurance coverage (BHXH, BHYT) and personal income tax in accordance with Vietnamese regulations.

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 21/6/2026

APPLY NOW

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08:05, 01/06/2026

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08:05, 01/06/2026

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11:25, 27/05/2026

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Cập nhật gần nhất lúc: 2026-07-07 03:55:02