GIỚI THIỆU CÔNG TY
Địa điểm
Hồ Chí Minh
ABOUT PATI GROUP
PATI is the fast- growing E- commerce business that specializes in supporting dietary supplement businesses in the United States markets.
Our website: http://www.patigroup.com
VISION
By 2026, PATI will be the leading dietary supplement company in Vietnam, offering innovative and high- quality products. We aim to inspire our customers to change their lifestyles and optimize their physical, mental, and intellectual potential.
NPS of our products > 90%
$20M Net Profit
200,000 People changes their lifestyle
CORE VALUES
At PATI Group, we live by our company values, fostering an inspiring culture for our people. Our values are fundamental to our mission – they guide us in delivering excellence for our customers, our team, and our partners. We have three core values:
Honor Our Word
Remind Teammates, Inform Stakeholders Promptly Of Commitment Gap
Execute Diligently Agreed Commitments With Quality & Deadline
Acknowledge Commitment Gaps: Inform, Take Responsibility, Recommit Immediately
Play Like A Teamsport
Recognize Efforts And Behaviors Promptly, Regardless of Result
Guide, Collaborate And Share Experience For Team Success
Start With SMART Goal, Close With Action Plan
Foster Innovation
Welcome New Ideas With Open Ears And Mind
Pursue Wisdom Proactively: Learn and Share Insightful Knowledge
Try Fast, Fail Fast, And Learn Fast Fearlessly
Nhân Viên Xử Lý Đơn Hàng Và Admin Full- time
Địa điểm
Hồ Chí Minh
MÔ TẢ CÔNG VIỆC
I. GENERAL INTRODUCTION
This is an ideal starting point for young individuals who are meticulous, love precision, and want to kickstart their careers in the International E- commerce industry. At PATI, Fulfillment is not just about working with Excel; it’s about working for customer satisfaction.
II. JOB DESCRIPTION
Order Processing & Admin (60%):
Precise Execution: Export order files, filter duplicate orders, check for invalid addresses, and upload tracking numbers to Shopify/PayPal/Stripe.
Data Administration: Continuously work with spreadsheets (Excel/Google Sheets) to manage product flow.
Inventory Management: Reconcile daily inventory data with logistics partners (3PL).
Customer Service (CS) Support (40%):
Direct Customer Support: Be trained to respond to basic tickets (order tracking inquiries, product information, etc.) during assigned shifts.
Internal Coordination: Provide accurate shipping information to Senior CS to resolve complaints.
YÊU CẦU ỨNG VIÊN
III. JOB REQUIREMENTS
English: Good (Strong reading comprehension to verify international addresses and use email templates for customer responses).
Computing Skills: Proficient in Excel/Google Sheets (Mastery of basic data processing functions: VLOOKUP, IF, Filter, etc.).
Personality: Absolute attention to detail. You are someone who feels uncomfortable seeing a misaligned cell in Excel. Patient and resilient with repetitive daily tasks.
Attitude: Hardworking, honest, and eager to learn. No task is too small.
CHÍNH SÁCH ĐÃI NGỘ
IV. COMPENSATION & BENEFITS
Comprehensive Benefits: Social Insurance, Bao Viet Health Insurance (Green Card), bi- annual company trips, and full holiday/birthday bonuses.
Structured Training: Direct guidance from Senior Leads on international standard E- commerce operational processes.
Income: Competitive base salary starting from 10,000,000 VND (negotiable based on capability). You have the right to value yourself and negotiate with us.
Development Roadmap: Opportunity to become an official employee and advance to Senior positions after 6–12 months.
V. ADDITIONAL INFORMATION
Working Conditions:Time:Monday- Friday: 8:30 AM- 5:30 PM, with a 1- hour lunch break.Saturday (Culture Day): 6:30 AM- 09:00 AM. We kick off Saturdays with team runs and weekly reflections- mind, body, and momentum aligned.Location: PATI Group Office – Ho Chi Minh City.Note: This is a full- time, onsite position to ensure the highest speed of coordination.
Recruitment Process: To ensure we find the right “Builders” for our x20 goal, our process includes:Round 1- Application & Technical Challenge: After submitting your CV (with Portfolio attached), you will receive a technical challenge.Round 2- In- depth Interview: A discussion regarding technical expertise and cultural fit with PATI’s management team.Round 3- Founder’s Table: Direct strategic discussion with the CEO.
CÁCH THỨC ỨNG TUYỂN
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Hạn cuối: 23:59 ngày 27/3/2026
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