[HN] Front Office Leader

Guest Experience

Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events.
Check- in and check- out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.

Front Desk Management

Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
Guest complaints and concerns: Report any guest complaints or concerns to management immediately.
Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well- maintained.
Check- in and check- out records: Maintain accurate records of guest check- ins and check- outs, and report any discrepancies to management.

Human Resources Management

Staff training: Train new and existing staff on front desk procedures and policies.
Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.

Financial Management

End- of- shift reports: Review end- of- shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies.

Quality Assurance

Ensure that all Guests are checked in & out according to the Framework given.
Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.

13th- month salary
Opportunity to build a capable and inspired workforce for new hospitality
Annual leave: 12 days
Evaluation based purely on capacity and rapid growth opportunities
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Competitive salary and bonus packages based on work results

Good communication and guest handling skills
2 years of experience as a Guest Service Agent is required
Effective communication in both Vietnamese & English, 3rd language is a plus.
Hardworking, honest, careful, enthusiastic, and a good team supporter
Team management, planning, and reporting skills
Experienced in leading and managing teams of 8- 10 people
Proficient in computer skills
Good negotiation and persuasion skills; adept at handling complaints

Cập nhật gần nhất lúc: 2026-04-09 15:20:03