[Hội An] Guest Relation Officer

Coordinate with Front Office, Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Monitor online reviews, guest feedback, and satisfaction scores.
Ensure compliance with company service standards and brand guidelines.
Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
Build positive relationships with guests and anticipate their needs.
Support upselling opportunities and promote hotel services and facilities.
Assist in VIP guest arrangements, special occasions, and personalized experiences.
Conduct guest engagement activities and follow up on special requests.
Welcome guests warmly and ensure a smooth arrival, stay, and departure experience.
Maintain accurate guest records and update guest preferences in the system.

Graduated 12/12 and related degree.
Have 3- 6 months experience in receptionist, guest relation, customer service, concierge in 3- 5 star hotel/resort scale.
Hardworking, diligent, honest, careful, enthusiastic and good team support
Proficient in English communication.
Discipline and positive attitude

Working in a dynamic and professional environment.
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
13th- month salary
Annual leave: start with 12 days and plus 1 day every 2 year working.
Other allowance (Team bonding, birthday, marriage,...).
Employee discount.
Annual Performance Review.

Cập nhật gần nhất lúc: 2026-07-06 21:30:03