Housekeeping Supervisor

The Housekeeping Supervisor is responsible for the standard of cleanliness in rooms and corridors, providing excellent service to guests.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we&039;re here: to delight our guests, Team Members, and owners alike.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
What will I be doing?
As the Floor Team Leader/Housekeeping Supervisor, you will be responsible for performing the following tasks to the highest standards:

Assist with team members’ training and development.
Regularly inspect guest floor corridors and public areas.
Report maintenance issues promptly to Engineering.
Responsible for strict key control.
Monitor productivity of the assigned Room Attendant.
Ensure guest privacy is respected when DND status is displayed.
Keep floors, linen rooms and pantries neat and tidy.
Ensure compliance of lost and found procedures.
Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
Take appropriate action to resolve guests’ complaints.
Work closely with the front desk team to ensure correct room status at all times.
Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
Check team members’ grooming, personal hygiene and appearance.
Supervise the turndown service.
Ensure all reports are completed on a timely basis.
Seek opportunities to improve guest service consistently from guests’ comments.
Provide one to one instruction to team members when required.
Perform any duties assigned by the Management team deemed necessary.
Provide ongoing advice and support to team members under your supervision.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?
A Housekeeping Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
Actively listen to others and build on good ideas.
At least 3 years of guestroom work experience.
Good knowledge of Housekeeping office daily operation.
Good written and verbal skills.
Fluent in English to meet business needs, advantageous.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Two days off per week to support work–life balance
- Pre- opening Support Allowances
- You’ll be part of an award winning culture and Hilton’s best in class travel benefits – Go Hilton Team Member Travel Program
- Comprehensive insurance coverage starting from probation period
- Competitive salary & benefits; 100% salary during probation period
- Participate in recognition programs and activities that celebrate achievements and contributions at Hilton
- Professional growth; learning and development with Hilton

Cập nhật gần nhất lúc: 2026-07-06 18:40:02