Key Account Manager

Purpose of Position: Developing and maintaining strategic relationships with major clients across the country. This role ensures revenue growth, customer satisfaction, and long- term partnerships by aligning client needs with company offerings. The manager will lead account planning, negotiate contracts, and collaborate with cross- functional teams to deliver tailored solutions.
Operation Network:
Time
Area of Responsibilities % of Measurement Criteria
1 Account Management
• Build and maintain strong relationships
with national key accounts.
• Serve as the primary point of contact for
strategic clients.
• Develop account strategies to maximize
2 Sales & Business Development
revenue and profitability.
• Identify opportunities for upselling and cross- selling
within key accounts.
• Achieve sales targets and expand market share
nationally.
• Negotiate contracts, pricing, and terms to ensure
3 Strategic Planning
mutual benefit.
• Develop annual account plans aligned with
company objectives.
• Monitor market trends and competitor activities to
inform strategy.
• Provide accurate sales forecasts and performance
reports.
4 Collaboration
• Work closely with marketing, product, and
perations teams to deliver client solutions.
• Coordinate with regional sales teams to ensure
consistent service nationwide.
• Lead presentations and business reviews with
clients.
5 Customer Success
• Ensure high levels of customer satisfaction and
retention.
• Act as a trusted advisor to clients, offering insights
• Resolve client issues promptly and effectively.
and recommendations.
6 Performance Metrics
• Successful execution of account strategies.
• Customer satisfaction and retention rates.
• Growth in revenue from key accounts.
• Achievement of national sales targets.
Objective and Measurement Criteria – SMART principle.
Noted: total % time MUST 100%.

gift, team building
provided
mobile allowance
13th salary + incentive
insurance for 01 immediate family member

Cập nhật gần nhất lúc: 2026-04-07 15:25:02