Nhân viên Tổng đài/ Operator

• Record and control wake- up calls accurately
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollment, ALL Points
• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Hotel Standards
• Assist guests in a seamless food and beverage reservation and/or reservation changes or cancellations and other special requests.
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

Diploma in Tourism / Hospitality Management
Excellent reading, writing and oral proficiency in English language
Minimum 1 years of relevant experience in a similar capacity

Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
2 days off/ week/ Nghỉ 2 ngày/ tuần
International work environment/ Môi trường làm việc quốc tế
Service charge/ Phí dịch vụ
Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Duty meal/ Bữa ăn theo ca

Cập nhật gần nhất lúc: 2026-03-18 05:10:03