[NOVOTEL PHU QUOC RESORT] Duty Manager - Quản lý trực ca

Front Office Operation

Ensure that front line staff complies with marketing techniques and maximizes sales
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
Assist Guest Relations in greeting, rooming, and sending off guests
Ensure documentation of all guest related issues using the logbook
Ensure procedures of On- Call Valet Desks and driveways are manned at all times and run efficiently
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Inspect front of house and back of house regularly for cleanliness and orderliness
Sign media and supervise shift handover procedures
Conduct Night Audit Process for hotel
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Check billing instructions, monitor guest credit and act upon any discrepancies
Conduct daily briefings and ensure that all pertinent information is well received by team members
Ensures the Safety, Security and Loss Control policies and procedures are complied with at the lobby and driveway. Handle and manage hotel emergencies.
Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

Team Management

Provide department orientation and training of the hotel service standards, procedures and program
Constantly monitor team members’ appearance, attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

Attend all briefings, meetings and trainings as assigned by management
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Report for duty on time wearing clean and complete uniform at all times
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Knowledge and Experience
· Excellent reading, writing and oral proficiency in English language
· Minimum 2 years of relevant experience in a similar capacity
· Diploma in Tourism / Hospitality Management
· Good working knowledge of MS Excel, Word, & PowerPoint
· Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
· Results and service oriented with an eye for details
· Good communication and customer contact skills
· Well- presented and professionally groomed at all times
· Ability to multi- task, work well in stressful & high- pressure situations
· Strong leadership, interpersonal and training skills
· A motivator & self- starter
· A team player & builder

Monthly service charge / Thưởng phí dịch vụ hàng tháng
Dynamic working environment / Làm việc trong môi trường năng động
Participate in activities: birthday party, year- end party, sports... / Tham gia các hoạt động: sinh nhật, tiệc cuối năm, thể thao...
Free uniform / Cung cấp đồng phục khi làm việc
Employee benefit card offering discounted rates in Accor Hotels / Được hưởng ưu đãi khi sử dụng dịch vụ tại các khách sạn thuộc tập đoàn Accor
Friendly Accommodation and Meals / Hỗ trợ nhà ở tiện nghi, thân thiện cho nhân viên ở xa, cung cấp bữa ăn dinh dưỡng theo ca, 3 bữa khi ở nhà nhân viên

Cập nhật gần nhất lúc: 2026-03-18 17:35:03