[Online-HN/ĐN] Công Ty CAPICHI Việt Nam Tuyển Dụng Chuyên Viên Dịch Vụ Khách Hàng (Tiếng Anh/Nhật) Full-time 2026

COMPANY INTRODUCTION

Hà Nội

Capichi is a dynamic company, making significant strides in the IT and Food and Beverage (F&B) service industry with a clear focus on revolutionizing the way businesses in the F&B sector operate.
Capichi is dedicated to crafting services that consistently deliver exceptional satisfaction while transcending the constraints of geographic boundaries. To achieve this, we have developed cutting- edge software solutions: A premium delivery service platform, table booking and a smart ordering system. These innovative solutions leverage technology to streamline business operations, enhance convenience, and elevate overall dining experiences.
Website:
https://www.order.capichiapp.com/

Customer Service Executive (Japanese + English)

Hà Nội

JOB DESCRIPTION

WORKING TIME:

Average working time: 46 hours/week
2 days off/ week (weekday)
Working schedule according to company arrangements
Work in shifts

WHAT YOU WILL DO

Support merchants and customers to handle order problems in Japanese, English as well as Vietnamese;
Coordinate with departments in the company to support and solve customer problems, and improve the company&039;s services.
Manage and maintain the customer information database;
Receive, investigate, and resolve customer inquiries and complaints;
Other tasks as assigned by the manager.

REQUIREMENTS

Good English communication skills (written & spoken);
Good communication, self- discipline, and responsibility for work;
Experience in a similar position is a plus; candidates with experience in F&B or restaurant environments, especially in international or Western- managed settings, or with prior exposure to startup environments,will have an advantage.
Open to fresh graduates or candidates with no prior experience;
Age: Prefer under 28.
Japanese equivalent to N2 level (main langues);
No prior customer service experience is required.
Must be based in Hanoi or Da Nang to support tasks that require onsite presence when needed;

BENEFITS

Young, dynamic environment, agile mindset, product ownership mindset
Capichi Points for employees, usable for in- app discounts
A multicultural working environment
Employee gifts on special occasions
Social & medical insurance in line with Vietnamese Labor Law
13th- month salary, annual salary review
Attractive salary, bonus

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 15/6/2026
Submit your application via the APPLY NOW button below.

APPLY NOW

Cập nhật gần nhất lúc: 2026-07-07 02:55:03