Education center customer service improvement (70%):
Partner Relations and Customer Service Improvement:
Develop scripts and service flow for customer touchpoints to ensure consistent and high- quality interactions
Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework
Manage individual teacher reports, monitoring performance and providing timely feedback.
Operations Management:
Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment
Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records
Conduct weekly administrative meetings with center partners to review operations, address challenges, and strategize growth.
Manage staffing requirements, including recruitment, training, and performance evaluations.
Allocate resources effectively to optimize operational efficiency and support expansion plans.
Resource Management:
Monitor room usage and track rental payment requests.
Collaborate with HR for timesheet and payroll calculations, and manage other HR- related tasks.
Ensure efficient space management for rental schemes and class schedules.
Coordinate administrative shifts for the center admin team and manage timesheet records.
Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff.
Class Operation and Management:
Create and manage class schedules to ensure optimal utilization of resources.
Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
Facilitate follow- up on teacher absences and manage communication with students and parents.
Monitor tuition fee collection status and ensure timely and accurate payment processing.
Prepare advance payments and manage petty cash for operational needs.
Oversee rental income collection and manage associated financial transactions.
Center Growth and Development (30%):
Build and maintain relationships with stakeholders, including teachers, students, and partners.
Contribute in strategic business development, identifying opportunities for growth and expansion, including center expansion and student body expansion through referral program.
Coordinate offline events to promote the partner centers and engage with the local community.
Manage social media presence and online posts to drive brand awareness and engagement.
Improve center business performance by improving service quality and supporting in student acquisition
Accompany Business Development managers in sales meetings with potential center partners
