[Phan Thiết] Nhân viên Chăm sóc Khách Hàng | Guest Relation Officer

• Plan and co- ordinate all promotional activities targeting potential VIP clients
• Assist in any other duties when required by the Guest Relations Manager
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e- mail, messages, and how to interpret availability sources within the reservation systems
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action
• Assist staff with Vietnamese language and culture.
• Registers and rooms all arrivals according to established procedures
• Schedule activities for guests
• Is familiar with other Movenpick Resort Phan Thiet so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Movenpick Resort Phan Thiet.
• Trace relevant statistics about VIP clientele
• Conversant with emergency evacuation and fire procedures for relevant department
• Attends to guest’s complaints, inquiries and requests, referees’ problems to supervisor/Duty Manager if he/she unable to assist
• Cover guest relations desk.
• Co- ordinate and supervise all activities for guests
• Room Guests.
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ACCOR Brand
• Perform any other task assigned based on Novotel needs or requirements.
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Assist guests with airline bookings and reconfirmations.
• Maintains intimate knowledge of departmental standards and procedures
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Plan and conduct group and function rundown meetings
• Assist with translations (information; guest directory; menus etc) as required
• Attend recreation activities when necessary.
• Plan and co- ordinate the provision of friendly, efficient services to guests
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.

Required Skills

• Able to read and write English
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Microsoft Office and Opera
Qualifications
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
Experience
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Accomodation for candidate from another city
International work environment
Full Social Insurance
Duty meals
Service charge
Accor Group employee benefits (discussed in interview)
Shuttle bus from the city to resort and back
2 days off/week
Uniform & Laundry

Cập nhật gần nhất lúc: 2026-07-06 21:25:03