Phó bộ phận Tiền sảnh/ Assistant Front Office Manager

Operations Management

Oversee the operation of OPERA PMS, telephone systems, key card systems, and other supporting software.
Coordinate closely with other departments to ensure guest satisfaction.
Manage work shifts, scheduling, and maintain presence in the lobby during peak hours.
Ensure the Front Office operates smoothly, efficiently, and delivers the best possible guest experience.
Supervise check- in and check- out procedures to ensure accuracy, speed, and compliance with hotel standards.
Control room allocation, handle special requests, and monitor daily room status.

Guest Services

Monitor and analyze guest reviews (TrustYou, Booking.com, TripAdvisor, etc.) and propose improvement actions.
Ensure proper service standards for VIPs, repeat guests, MICE groups, and other special guests according to 5- star requirements.
Welcome, assist, and handle important guest feedback or complaints.
Oversee the implementation of guest loyalty programs.
Supervise staff communication, attitude, and appearance to ensure service quality.

Human Resources & Training

Develop periodic training plans on service skills, complaint handling, upselling, and communication skills.
Conduct on- the- job training, supervise performance, and ensure staff compliance with SOPs.
Assist the Front Office Manager in recruitment, performance evaluation, and employee recognition or disciplinary actions.

Administrative Management

Control operational costs, office supplies, and front office equipment.
Approve Duty Manager and Night Audit reports and handle any operational issues arising.
Review, update, and implement department procedures, forms, and SOPs.

Safety & Security

Act as the main liaison between the Front Office and the Emergency Response Team during critical situations.
Implement and supervise compliance with safety and security procedures in the Front Office area.
Coordinate in handling incidents, accidents, or emergencies involving guests or staff.
Ensure staff receive regular training on fire safety (PCCC) and emergency evacuation procedures.

Preferably with experience working in an international or global hotel brand environment.
Strong knowledge and hands- on experience with OPERA PMS, with good understanding of CRS and Channel Manager systems.
Proficient in Microsoft Excel, Word, PowerPoint, and other relevant office applications.
College or University degree in Hotel Management or a related field.
Minimum 2 years of experience as a Duty Manager or higher position in a 5- star hotel.

Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Professional Development – Training opportunities and clear career advancement paths
Housing allowance policy- Applicable to employees whose permanent residence is outside Phu Quoc
Translation: Commuting allowance policy- Applicable to employees with permanent residence in Phu Quoc.
Annual leave as regulated by the Labor Code.
Meals Provided
Friendly Work Environment – Supportive team, open communication, and strong company culture
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Attractive Salary

Cập nhật gần nhất lúc: 2026-04-16 17:40:02