{Pullman Hai Phong}Reservation Agent/ Nhân Viên Đặt Phòng

Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Accurate, professional, prompt, friendly and courteous on all guest calls.
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Be fluent with a detailed level of knowledge about The Pullman Hai Phong Hotel&039;s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.

Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Must present a well- groomed appearance.
Organized, can multi- task, good problem solving skills and detail- oriented
Vocational School Certificate is preferred.
Microsoft Office knowledge and computer skills required.

- Attractive wages and benefits, self- development through Accor Academy and e- learning platforms, career development opportunities

Cập nhật gần nhất lúc: 2026-04-23 23:50:03