Regent Service Supervisor - Giám Sát Tổng Đài

To prepare the weekly roster and time sheets for the FOM or Regent Service Manager’s approval
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
To maintain the professional confidentiality and never disclose company secrets.
To review and update guest telephone directories and internal directories when necessary
To ensure that all staff area aware of daily conferences taking place, their location, and message handling requirement
To report to work within the requested time prior to commencement of duty, well- groomed and to the uniform standard.
To ensure that the Regent Service team answers all the telephone calls in an efficient and professional manner according to department procedures.
To ensure that all Guest Service Centre Agent are fully conversant trained with the hotel emergency procedures.
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
To assist the Regent Service Manager in maintaining regular and effective communication both to the Reception team and the relevant other department in the absence of the Regent Service Manager.
To assist the Guest Service Centre Manager in training and coaching to ensure consistent delivery of product and service standards.
To ensure that all the wake up calls are handles on time, in an efficient, professional and friendly manner
May assist with other duties as assigned by management.
To ensure that all staff are aware of all promotions and special events going on within the hotel
To promote a helpful and professional image to all guests and to give full co- operation to any customers requiring assistance with prompt, caring and helpful attitude.
To ensure that message handling is carries out according to departmental procedures.
To ensure that the internal telephone extension lists are updated as and when necessary

​Ability to speak third language is a privilege​
​Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
​Proficient in the use of Microsoft Office and Front Office System
​Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
​3- 5 years’ experience in front office/operations/customer service, or an equivalent combination of education and experience.
​Excellent in English

International working environment
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
14 annual leave, 2 days off per week
Healthcare insurance for personnel from the start date and for the family after working 1 years
Insurance as labor law
Home leave allowance
Accommodation, uniforms, transportation, and meals are provided
Relocation, repatriation allowance
7 accident insurance
Language Allowance
Other benefits

Cập nhật gần nhất lúc: 2026-04-30 22:25:02