Reservation Agent

The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro- active selling and up- selling techniques.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we&039;re here: to delight our guests, Team Members, and owners alike.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Tapestry Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
What will I be doing?
As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards:
• Maintain clean and tidy work areas at all times.
• Maintain and update guests’ information and sales data by reservation procedures.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.
• Maintain high level guest service standards.
• Make sure all reject business is filed with the reasons.
• Make sure all commissions are correct and followed- up on promptly.
• Strictly follow brand standards.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Prioritize the quality of reservations.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Comply with set rooms supply and price control.
• Comply to the hotel credit policy and make sure all forecast revenues are met.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Check arrival guests or groups of 3- 5 daily, making sure the guest information, requirements and price information is correct.
• Ensure all information input is correct.
• Comply with all company policies relating to reservations.
• Maximize room sales and revenue for the hotel, prioritizing up- selling.
• Comply with all systems and procedures as laid down by the hotel.
• Carry out any other reasonable duties and responsibilities as assigned.
• Familiar with hotel product knowledge and activities.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Complete Hilton University courses and pass the tests.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

A Reservation Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Ownership: We are owners of our actions and decisions.
• Leadership: We are leaders in industry and our communities
• Now: We operate with a sense of urgency and discipline
• University graduate.
• Hospitality: We are passionate about delivering exceptional guest experience.
• Teamwork: We are team players in everything we do
• Excellent command of written and spoken in English to meet business needs.
• Good interpersonal and communication skills.
• Integrity: We do the right thing all the time

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Two days off per week to support work–life balance
- Competitive salary & benefits; 100% salary during probation period
- Pre- opening Support Allowances
- Participate in recognition programs and activities that celebrate achievements and contributions at Hilton
- Professional growth; learning and development with Hilton
- Comprehensive insurance coverage starting from probation period
- You’ll be part of an award winning culture and Hilton’s best in class travel benefits – Go Hilton Team Member Travel Program

Cập nhật gần nhất lúc: 2026-04-30 22:55:03