Reservation Sales Supervisor

Be actively involved working towards achieving goals and encourage total team effort to meet targets
To be able to read and understand all reservation reports and forecasts.
To have a comprehensive and in depth knowledge of hotels products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, golf and other services.
Be fully aware at all times of the selling strategy, rates and booking status of the hotels and ensure timely and accurate communication of this to all concerned departments.
Ensure correct and consistent workflow in the reservation office and be actively involved in ensuring quality controls with both external and internal clients.
Work closely with sales and event management on the maintenance of group blocks
Be fully aware of and adhere to all the hotels safety and security policies.
Continually monitor the room inventory status of the hotel
Keep up to date and communicate hotel marketing directions and promotions.
Have good level of expertise and understanding of inventory management.
Attend daily briefing in the absence of reservations manager.
Assist with the reduction of abandoned call ratios of incoming call volumes.
Assist in implementing training programs for reservation sales agents.
Able to manage inventory restrictions when required.

Strong administration skills
Ability to perform clerical duties
At least 1 years experience in similar position

• General insurance provided for inpatient medical treatment
• Opportunity for promotion and transfer within the group
• Accommodation, transportation, meals and uniforms provided
• Attractive benefits
• Opportunity to attend various professional training courses
• Competitive salary
• Outpatient medical treatment claims
• Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group

Cập nhật gần nhất lúc: 2026-04-29 14:40:03