Retail Store Manager

Job brief
Manage store performance to achieve sales goals and all sales- related KPIs of Store. Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. Conduct inventory analysis to ensure optimal stock levels.
Scope of work
Follow the Retail Store Manager Job description with the summary as below:
Delivery of the Sales Budget

Analyze sales and revenue reports and make forecasts.
Manage Sales target, revenue, cost, profits and loss of all Retail store.
Achieve or exceed the sales objective in the Business Plan through performance reviews and taking practical and appropriate actions.
Coordinate with related departments to implement price policy, promotions or products display, etc…
Advertising in compliance with company standards to ensure the desired results are achieved.

People Management

Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance.
Develop store staff to provide an excellent customer service exceeding customer expectation.
Implementing in KPI, reward & recognition (non- financial) to keep the employee morale high.
Organize store operations and allocate responsibilities to personnel.
Responsible for the Retails department structures, set up and guideline for all positions in Retails Department.
Work with the HR to determine staffing requirements for the departments; interviewing, hiring and managing performance.

Budget Management

Ensure the effectiveness and improvement of the stores operating cost, expenses through monitoring of changes in expenditures and discrepancies.

Operations Management

Ensure the store hygiene, store performance with company standards and to develop the capability of each store team to support all operational functions of the stores.
Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
Inspect the areas in the store and resolve any issues that might arise
Ensure the retails activities operate in accordance with applicable laws and regulations.
Assure all products in stores always in good conditions (temperature, humidity, storage, environment…)
Organize the resolution of any administrative, operations issues store in order to resolve the problem timely.

Stocks Control

Making plan for top selling SKU and slow- moving SKU.
Monitor stock levels and purchases and ensure they stay within budget.
Develop and strengthen procedure the stocks from ordering from warehouse to Store, ensure goods/stocks that delivery for all Retail store.
Control stocks, allocation for all new stocked and request stock take by schedule.

Loss Prevention

Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues.
Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected.
Control loss prevention ratio at minimum rate.
Implement the inventory process & contingency action plans to prevent shrinkage.

Cash Management

To define cash management requirements in each store and establish strong disciplines to protect company cash assets.

Policy and Procedures

Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss prevention, Store operations, Inventory, and cash audit functions across all stores.

Market Intelligence

Plan and oversee in- store promotional events or display.
Keep abreast of the latest trend in the market with respect to the product trends and Habanos standards.

Support Marketing Department in developing comprehensive marketing strategies, campaigns, and initiatives to generate revenue.
Other tasks assigned by BOD.

Skills and Experience required
Skills & Knowledge:

College in Business, Operations management or related fields.
Have 8 years of management. At least 3 years in luxury background.
Good standard of numerical skills.
The ability to plan and prioritise workloads and delegate accordingly.

Person Specification:

Proactive and able to lead a team to achieve results.
Adaptable and flexible to change.
Strong communicator verbally and written skills.
The ability to manage, motivate and inspire others.
Display a positive and proactive approach to lead change.
A flexible approach to working hours, including weekend working
Thrives off a busy and dynamic environment.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-04-01 12:25:03