Sales Manager - Ho Chi Minh Office

MAXIMISES HOTEL REVENUE FOR GROUPS
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs
• Ensures all reservations are tracked correctly for statistical purposes
• Contacts in- house guests to foster additional business, repeat bookings, or referrals to other RHG hotels
• Maintains effective correspondence
• Assists in the development of annual sales goals
• Communicates with Front Office Manager all VIP’s for appropriate treatment
• Uses outside sales calls to solicit existing and new guests
• Coordinates activities related to booked business with other departments
• Pre- blocks all special requests or VIP accommodations accurately
• Solicits files on a timely basis to confirm business
• Liaises with the Accounts Payable Department regarding credit issues
• Assists in the completion of monthly booking report
• Communicates guests’ requests to all departments in an effective and timely manner
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc.
• Prepares accurate forecasts as requested
• Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan
• Communicates requests for special accommodations and suites
• Develops data and recommends programs to meet clients’ needs
• Ensures own function operates within cost restraints
• Insures maximum occupancy on a daily basis by performing follow- ups on progress of FIT and allotments booked with Front Office
• Achieves budgeted goals by executing sales activities within assigned market segment
• Meets budgeted sales and profit margins for group business, by soliciting, selling, and confirming business as required
• Attends RHG/hotel sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities
• Conducts on- site client inspections and entertainment weekly
• Develops plans, special sales activities, and promotions
• Follows up on commissions and other fees paid to travel agencies etc.
• Keeps Sales Department informed of allotment booking status
MAXIMISING HOTEL REVENUE IN MEETING AND EVENTS
• Being a point of contact and welcoming the guests to the hotel during their function.
• Assists in the development of annual sales goals.
• Leading, motivating and coaching the M&E Sales Team to ensure 100% Guest Satisfaction.
• Maximising hotel revenue and guest satisfaction by ensuring accurate and effective processing of conference bookings, private functions and weddings.
• Communicating and planning with the Food & Beverage Operations Teams to ensure high quality standards are maintained.
• Ensuring all Sales opportunities and future leads are followed through to fulfil budgeted targets.
• Efficient forecasting, planning and rostering of the department to ensure cover at all times, whilst adhering to payroll budgets.
• Makes at least 13 sales calls per week, included in the number is site inspections, follow ups.
• Achieves budgeted goals by executing sales activities.
• Actively promoting and selling the facilities through client Site Inspections and familiarisation events.
• Utilising guest feedback developing services and procedures to enhance guest satisfaction.
• Preparing Offers & Contracts in line with the Hotel&039;s M&E standards.

Local market knowledge preferred
Working in HCMC/Cam Lam
Strong negotiation skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
General knowledge of contract laws
High school diploma required, bachelor’s degree preferred
Experience managing to brand standards
Strong verbal and written communication skills
Ability to travel
Minimum one- three years hotel sales experience
Proficient computer skills including Microsoft Office suite

Working in HCMC
Working in a dynamic, professional environment with many opportunities for career development

Cập nhật gần nhất lúc: 2026-04-07 12:55:02