Senior Customer Service Executive/ Merchandiser (English Or Bilingual Chinese-English Speaking)

Handle order processing in accounts:
- Manage customers&039; inquiries in terms of order processing, order follow up, pricing integrity, on- time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers
Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)
Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other
staff, submit for approval replacement orders if needed, following up with accountant, sales...related to invoices, payment issues
Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back- up team- members when workload makes this necessary
Following- up:
- Coordinate & follow up return, defected labels in handling process properly

- Annual incentive program (Chương trình thưởng theo lương năm)- Review lương hàng năm- Bao ăn trưa, hỗ trợ ăn tăng ca- Đồng phục: giày, áo,...
- Công ty thường xuyên tổ chức đào tạo các kỹ năng mới hàng tháng cho nhân viên như Basic Investment, Soft- skill, Health Care,...- Được đóng Bảo hiểm sức khỏe cao cấp
Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-04-01 12:40:02