Senior Customer Service (Korean Language)

Project Industry: Food Delivery app
DUTIES AND RESPONSIBILITIES
• Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
• Responsible for team mentoring.
• Training knowledge base, support agents real time at floor ensure smooth running of day to- day operations and the continuous achievement of operational SLAs and targets through hands- on management of the team.
• Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
• Sharing quality audits coaching associates with appropriate measures to correct Quality Process hygiene.
• Keep track of schedule adherence. Providing real- time Floor Support to agents taking calls
• Manage key insights, follow up team&039;s performance/KPIs
• Taking regular sessions briefing mentees on critical issues affecting the process as and when directed.

• No requirements in background!!
• >1 years experience in any relevant role. Recommendation in Customer Services
• Korean Language (TOPIK 5/6 Certification)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-12 09:35:04