Service Assistant (German Language)

Project management
- Support Service Manager in new project implementation
- In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
- Support/update project specification/business rules to relevant staffs/operators
- Analyze project errors on daily basis in order to have quick actions to improve project quality
- Gain sufficient project requirements and transfer the knowledge to related people through training
Others
- Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
- Backup for Service Manager or other Service Assistants when needed
- Support Service Manager on daily tasks
- Escalate to higher management for anything that is beyond authority or poses risks to the projects.
Working hours
- 12:00- 22:00 (Mon to Fri) or 14:00- 22:00 (Mon- Sat)

Education:

Good at German.
University degree

Technical skills and experience:

Understanding of company business
At least 1 year of working experience as related position
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)

Soft- skills:

Customer centric mindset
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Planning and analyzing skill
Negotiation skill
Teamwork skill
Problem solving
Communication and interpersonal skills.

Attribute:

Strong multi- tasking abilities
Innovation and creativity
Hardworking
Good team player

Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection.”

What are you waiting for? Join our international team today!
Great Benefits:
- Private medical care
- Promotion & bonus opportunities
- On- going training and development plan
- Competitive and performance- oriented remuneration system
- Professional and challenging working environment.
Advance your career:
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
Go Global:
Thank you for applying at SPS Vietnam.
Shortlisted CV will be contacted and invited to participate an interview.
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes:
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection."

Cập nhật gần nhất lúc: 2026-03-20 18:00:07