Shopify Customer Support Executive

- Provide timely and professional customer support via live chat and email (inEnglish).
- Write, update, and maintain Help Center documentation to ensure content isaccurate, up- to- date, and highly useful for customers.
- Build and maintain long- term relationships with key customers to ensuresatisfaction, loyalty, and retention.
- Proactively request product reviews/ testimonials from satisfied customers.
- Guide and educate users to maximize the value of company products (Shopify themes &apps).
- Collaborate closely with Development and Growth teams to relay customerfeedback and contribute to continuous product improvement.
- Be available for overtime during holidays if necessary.
- Perform other tasks as assigned by the team leader.
- Produce how- to tutorial videos to support product adoption and user education.
- Handle negative ratings and customer complaints professionally to protect andimprove brand reputation.

Core competencies

- Customer- centric mindset: You genuinely care about customers, empathize with
their challenges, and remain patient and positive, even when handling difficult
situations.

- Fluent in English: IELTS 6.5 or equivalent proficiency.

- Excellent communication skills: Able to explain technical concepts clearly and in afriendly, easy- to- understand manner.

- Ability to work under pressure: Comfortable handling high volumes of inquiriesefficiently and professionally.

- Strong self- management & multitasking skills: Ability to manage multiplesupport requests simultaneously while maintaining consistent service quality.

Preferrables- Previous experience in CS at a SaaS company, e- commerce, or technology startup.

- Basic code knowledge about HTML/CSS/Shopify liquids.

Performance- based bonus awarded for each verified 5- star customer review orapproved testimonial video
Competitive salary package with fundamental benefits according to Vietnamese Labor Law
Yearly company trip, monthly team- building activities with parties on special days such as Women’s Day, YEP and Christmas
Working hour: 7,5 hours per day
Working day: 5 days a week from Monday to Friday
Bonus for every successful customer subscription plan upgrade
Sales bonus for each confirmed presale converted into a completed purchase
13th- month salary and salary review every year
12+ days of annual leave
BVI Healthcare Insurance for employee and family

Cập nhật gần nhất lúc: 2026-04-05 03:40:02