[Southern Region] Regional Operations Manager

Role Overview
Responsible for overseeing and optimizing operations across hotels and resorts in Southern Vietnam, including cost control, team development, and building scalable operational systems and SOPs.
Key Responsibilities
Regional Operations Management

Oversee day- to- day operations across all properties in the region
Ensure stable operations and consistent service standards
Work closely with the Operations Director and receive reports from:
General Managers, Guest Service Managers
Department Heads (FO, HK, F&B, etc.) as needed

Cost Control & Performance

Monitor key cost drivers:
Labor, utilities, and F&B cost
Understand and track property- level P&L
Partner closely with Finance
Implement initiatives to improve efficiency and optimize cost

SOP Development & Operations Systems

Develop and standardize SOPs across hotels and resorts
Ensure SOPs are practical, scalable, and consistently applied
Design operational frameworks for FO, Housekeeping, and F&B

Post- opening Operations & Stabilization

Ensure new properties operate smoothly and meet company standards
Support stabilization of daily operations and optimize workflows
Work closely with General Managers to ensure smooth handovers
Identify early- stage issues and drive improvements
Take over operations from the pre- opening team after launch

Team Management & Development

Set KPIs and monitor performance standards
Build and develop the regional operations team
Coach and manage Hotel/Resort Managers and key roles

Quality & Guest Experience

Address critical operational issues when needed
Ensure consistent guest experience across properties
Conduct regular operational audits

Reporting & Strategic Execution

Propose improvements and operational enhancements
Report performance and key issues to the Operations Director
Act as the execution arm for company- wide initiatives

Experience

8+ years in hospitality operations (hotel, resort, or chain)
Strong understanding of cost structure and resort operations
Pre- opening experience is a strong advantage
Experience in SOP/system building is a plus
Experience managing multi- property or cluster operations

Skills

Multi- site operations management
SOP development and process optimization
Problem- solving and decision- making
Data- driven mindset (Excel/reporting)
Leadership and team management
Cost control and P&L analysis

Attributes

Strong system thinker with a focus on standardization
Hands- on and execution- driven
High ownership and accountability
Comfortable in fast- paced, evolving environments
Willing to travel across properties

13th- month salary
Social insurance: in accordance with the Social Insurance Law
Annual Leave: 12 days
Premium Health insurance
Employee discount
Bi- annual Performance Review
Competitive compensation scheme including an annual performance bonus
Provide budget for Laptop purchasing

Cập nhật gần nhất lúc: 2026-04-09 13:05:03