Spa manager/ Quản lý Spa

JOB SUMMARY&13;
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
• Manages supplies and equipment inventories within budget.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Maintains cleanliness of spa and related areas and equipment.
Ensuring and Delivering Exceptional Customer Service
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Handles guest problems and complaints.

Experience in budgeting, cost control, and revenue management.
Proven leadership and team management skills.
Strong knowledge of spa treatments, wellness trends, and retail products.
Minimum 3–5 years of experience in spa management, preferably in a 4- or 5- star hotel/resort.
Diploma or Bachelor’s degree in Hospitality, Wellness Management, or related field.

Accident 24/7 Insurance
Uniform provided by Hotel.
Other benefits following Hotel policy & Vietnam labor law
Delicious and nutritious meal at Hotel Associate restaurant.
Competitive remuneration package
Social Insurance, Health Insurance and Accident Insurance as per law
Food and Beverage discount at Hotel restaurant.

Cập nhật gần nhất lúc: 2026-04-03 07:55:02