Spa Manager/ Trưởng Bộ phận Spa

JOB SUMMARY
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Maintains cleanliness of spa and related areas and equipment.
• Assumes the responsibilities of the Spa Director in his/her absence.
• Manages supplies and equipment inventories within budget.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Ensures all employees have the proper supplies, equipment and uniforms.
Ensuring and Delivering Exceptional Customer Service
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
• Handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
Conducting Human Resources Activities
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.
• Participates in an on- going employee recognition program.
• Observes service behaviors of employees and providing feedback to individuals.
• Assists the Spa Director in managing the day- to- day operations of the spa as necessary.
• Ensures employees understand expectations and parameters.
• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Reviews comment cards and guest satisfaction results with employees.
• Supervises on- going training initiatives and conducting training when appropriate.

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

A lot of opportunities for training, development and internal promotion
2 days off/week
Great discount on room rate and F&B for associates, family and friends
100% salary and service charge in probation time, full insurance, and 24 hours insurance

Cập nhật gần nhất lúc: 2026-07-06 20:05:03