Spa Supervisor cum Trainer

Role
The Spa Supervisor cum Trainer is responsible for overseeing daily spa operations while ensuring service excellence through continuous training, coaching, and development of spa team members in alignment with luxury hospitality standards.
Responsibilities

Develop and implement training plans, SOPs, and competency assessments for spa team members
Support recruitment, onboarding, and induction training for new spa associates
Conduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette
Coordinate scheduling of therapists to maximize productivity and guest satisfaction
Lead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences
Promote upselling of spa services and retail products to achieve revenue targets
Monitor therapist performance and provide coaching, feedback, and development plans
Ensure all treatments are delivered in accordance with brand standards and hygiene protocols
Maintain training records, reports, and compliance with learning & development requirements
Handle guest feedback, complaints, and recovery actions professionally and promptly
Collaborate with Spa Manager and other departments to enhance overall guest wellness experience
Supervise daily spa operations to ensure smooth, efficient, and high- quality service delivery
Ensure spa facilities, equipment, and products are well- maintained and fully stocked

Proven experience in training delivery, coaching, and team development
Professional appearance and grooming aligned with luxury hospitality standards
Minimum 3–5 years of experience in a luxury spa environment, with at least 1–2 years in a supervisory or training role
High attention to detail and commitment to service excellence
Diploma or Degree in Spa Therapy, Wellness, Hospitality, or related field
Strong leadership and team management abilities
Good command of English (spoken and written); additional languages are an advantage
Excellent communication and interpersonal skills
Strong knowledge of spa treatments, massage techniques, and wellness concepts
Ability to work flexible hours, including weekends and holidays

Quà sinh nhật dành cho nhân viên/ Birthday gift for employees
Xe đưa đón 2 chiều Phan Rang – Amanoi / 2- way shuttle bus between Phan Rang and Amanoi
Nhà ở, dịch vụ giặt ủi cho nhân viên ở xa/ Accommodation, laundry provided for non- local employees
1,5 ngày nghỉ mỗi tuần / 1.5 days off per week
12 ngày phép năm / 12 annual leave days per year
Tham gia bảo hiểm xã hội theo luật trong thời gian thử việc./ Social insurance in accordance with the law during probation

Thu nhập & đãi ngộ | Compensation & Rewards

Phí phục vụ cố định hàng tháng/ Fixed monthly service charge
Hưởng 100% lương & Phí phục vụ trong thời gian thử việc/ 100% salary & Service charge during probation
Thưởng hiệu suất công việc/ Incentive / performance bonus
Thưởng cuối năm dựa trên kết quả kinh doanh/ Year- end bonus based on business performance

Phát triển & đặc quyền | Development & Privileges

Trải nghiệm và đặc quyền trong hệ thống Aman Group/ Privileges and experiences within Aman Group properties
Cơ hội đào tạo và phát triển nghề nghiệp/ Career development and training opportunities
Ưu đãi ăn uống cho nhân viên/ Employee dining discounts
Chương trình ghi nhận & khen thưởng nhân viên/ Employee recognition and award programs

Cập nhật gần nhất lúc: 2026-03-18 21:20:02