Training Manager

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Monitor all training activities conducted on and off site.
• Performing other tasks assigned by superior.
• Ensure that all new associates attend the Resort Orientation program.
• Evaluate training effectiveness by attending as many training sessions as possible.
• Participating training courses and meetings as demanded.
• Manage the administration of trainees and apprentices on the property.
• Actively promote a work environment, which cares for guests and associates alike.
• Maintain an up to date record of suppliers of training resources.
• Facilitate management training programs.
• Support General Manager and Head of Human Resources in meeting the strategic goals of culture building and establishment by professional, advisory and executive way.
• Liaise with training consultant conducting hospitality training courses.
• Develop and implement training programs to meet specific department/Resort needs.
• Associate with Department Heads to develop departmental on the job training schedules that meet departmental operating objectives.
• Keep good relationship with vocational schools.
• Establish a training library of books, videos, journals and resources to assist trainer and staff development.
• Source and obtain specialist assistance to conduct training when needed.
• Assist in Resort Recognition Program.
• Assist in the selection and appointment of departmental trainers and set up training system.
• Prepare training budget to meet the business goal.
• Conduct training needs analysis of the Resort and departments.
• Create a learning organization and resources library.
• Administer the training budget and purchase training materials as required.
• Ensure that all associates comply with the grooming and uniform standards.
• Prepare and administer the training calendar on monthly basis.

• Having ability to orient guests, spirit of service
• Having at least 04 years working experience as the same position in 4 – 5 stars Resort/ resort
• Having degrees and certificates related to the profession
• Having high team spirit
• Being fluent in English
• Being perfect in presentation, proactive and an extrovert
• Being proficient in office informatics, Resort management software
• Arranging work and coordinating with colleagues well
• Graduating from university and higher
• Having excellent presentation skill
• Being creative and innovative
• Being good at managing
• Mastering in hospitality activities

• Accommodation support for remote employees
• Fuel support
• Attractive service fee
• Receive 100% salary and 50% service fee during probation period
• Career path and working environment with professional international Radisson group

Cập nhật gần nhất lúc: 2026-05-01 23:50:02