Trưởng Quầy Thu Ngân Và Dịch Vụ Khách Hàng

Chief Cashier is responsible for effectively training, supervising, and directing subordinates through daily cashiering activities to ensure smooth operation and enhance customer’s shopping experience

Other duties

5S

Rules and Regulations

Customer Services

Cashiering activities

Manpower Management

Customer Services
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
- Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
- Always train and remind subordinates on enhancing customer service at Cashier counters.
Cashiering activities
- Assist subordinates in difficult/complicated cases at Cashier counters.
- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
- Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
5S
- Monitor and check procedures on house- keeping duties to ensure cleanliness and tidiness at Cashier Counter.
Manpower Management
- Motivate, training and develop staff in order to encourage their professional development.
- Take part in recruitment & selection activities for Division’s staffing.
- Be responsible for Group Leader(s) and General Staff’s performance.
- Approve duty roster, shift plan raised by Group Leader(s).
- Identify potential staff for succession planning purposes.
- Monitor Group Leader(s), General Staff (s)’ attendance and attire.
- Ensure sufficient manpower during business in ad- hoc situations.
- Plan Monthly Division’s duty roster and manpower schedule.
- Build and promote team work spirit
Rules and Regulations
- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
- Follow all working procedures, the company’s policies, rules and regulations.
Other duties
- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
- Opening & closing Store.
- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

College degree
At least 3 years experience, including 1 year experience as Chief Cashier or 2 years experience as Group Leader- Cashier in Supermarket/Shopping center
Priority Skills
Fluency in Vietnamese and English languages communication
Computer literacy: Word, Excel, Power Point
Strong counting and calculation skills are required
Customer service skills: Customer service minded
Team work skill: Actively promote team work
Leadership: Acting leadership by example
Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
Good planning and time management skills

Premium Healthcare
13- month salary
Many opportunities for development (transfer, promotion)
Performance bonus
Meal at canteen
Training and learning development
Full salary social insurance
13 days of annual leave

Cập nhật gần nhất lúc: 2026-04-05 13:15:02