Villas Coordinator

- Initiate and maintain procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
- Be with the guests, attention to detail and able to anticipate the demand and needs of guests.
- Check guest’s profile and villa before their arrival
- Perform any other reasonable duties as required by the Villas Manager or Assistant Villas Manager.
- Weekly and monthly updates Villas operation to Assistant Villas Manager.
- Ensure all check- in/out procedures are implemented in accordance with established standards.
- Ensure that a strict room key control system is implemented.
- Assist guests in providing inside and outside tours, restaurants and other resort’s services information upon guest’s request.
- Meet VIPs, perform guest relation duties, and obtain comments and feedback
- Welcoming villas guest upon their check- in
- Maintain an efficient and effective administrative system for Furama Villas including Cadena system for time attendance record.
- Immediately report to Villas Manager/ Assistant Villas Manager any special require, need or complaint from guests
- Attend and make the minutes of Furama Villas daily, weekly and monthly briefings.
- Coordinate with Reservation about guest’s booking to Furama Villas.
- Work closely with Human Resource, Housekeep, Engineering, FB Production, FB Service, Recreation, Garden and security departments to provide services to villas guest or to fix any problems related to Furama Villas.
- Attend to guest complaints and act accordingly to ensure full recovery and guest’s satisfaction.
- Maintain the data base for all villas
- Daily check satisfaction of all guests staying at the Villas, checking with relevant departments for action needed and reply to guests
- Liaise with appropriate contractors to fix any problem regarding their services which are supplied to Furama Villas
- Monitor that all site residents and visitors conduct themselves in accordance with Furama Villa rules and regulations, and take appropriate action when anti- social behavior or unapproved activity is taking place on the estate.
- Supervise the facilities, equipment in the office

• Certification or relevant field of study related to tourism, services
• Proficient English communication skills
• Enthusiastic, energetic, honest
• Professional grooming and manners

Attending employee events such as Employee Recognition Day, Mid- Autumn Festival, International Children&039;s Day,...
Tet and holiday bonuses.
In addition to the basic salary, entitlement to monthly service charges even during probationary period.
11 public holidays and 12 annual leave days per year.
Professional working environment.
Provision of uniforms and meal allowances.
Entitlement to insurance as per labor law.

Cập nhật gần nhất lúc: 2026-04-22 09:00:05