Monitoring and Analysis: Evaluate, monitor, and compile data from calls (call metrics), and propose necessary measures to maintain service standards and quality.Reporting & Strategy: Report on...
• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and...
As the local subsidiary of one of the largest securities companies in Korea, we pride ourselves as one of the most active and dynamic companies in Vietnam’s growing capital market since 2010. We...
Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledgeManage key insights, follow up team&039;s...
Primary Objectives• Simplify process, procedures to enhance service quality to bring the best customer experience.• Monitor/ Observe customer service activities national wide including Customer...
With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) have become leading companies in providing comprehensive...
· Review and improve customer service processes to enhance efficiency and client satisfaction· Prepare weekly/monthly reports on customer service performance· Build and maintain strong relationships...
Customer Support & CommunicationProvide accurate information regarding platform features, memberships, events, and merchandise.Handle daily customer inquiries through multiple channels (email, chat,...
Vai trò & trách nhiệm:- Đóng vai trò hỗ trợ nòng cốt cho bộ phận Chăm sóc khách hàng trong việc duy trì kếtnối và đảm bảo sự hài lòng của khách hàng.- Chịu trách nhiệm thực thi các tác vụ vận...
Our partner is the largest online bus ticketing platform in Asia, with an extensive network of bus operators and a large base of satisfied customers, processing up to 250,000 transactions daily...
Notify about orders exceeding credit limits, request approval for orders exceeding credit limits, and process the orders againReporting by distributor and send outCommunicate with Distributor/Sales/...
Customs Brokerage Staff is responsible for handling customs brokerage process and controlling costs from customs brokerage suppliers. This position will be responsible for updating and providing...
Goal:Independently managing complex complaints with higher levels of uncertainty and provide advice to customers and organization regarding product reliability and handling.Follow up on customer...
Receive and respond to customer’s feedback.Shift 2: 4 AM – 12 AMAssist other departments within the company as needed.Working HoursIdentifying and assessing customer needs to achieve...
- Coordinate closely with internal departments to ensure smooth shipment handling and high- quality customer service.- Check and negotiate rates with shipping lines/overseas agents to obtain the...
Responsibilities:Receive and respond to customer&039;s feedback.Resolve customer issues and complaints promptly, professionally, and politely.Answer incoming calls and address customer inquiries in...
- Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.).- Receive samples and register on the system.- Follow up the results tested by subcontractor and...
Assistant Customer Service Manager will be expected to perform the following tasks:Support Customer Service Manager to leading customer service department in order to achieves customer service...
Gamota là một trong những nhà phát hành game mobile hàng đầu tại thị trường Việt Nam với hơn 35 triệu khách hàng, hơn 12 năm kinh nghiệm và hơn 160 tựa game đã ra mắt. Xây dựng môi trường làm việc...
- Collect all info from R&D to make quotation/ receive order from customer/ follow up delivery plan/ follow up project&039;s all relative issue)- Coordinate with logistics /PU to monitor and...
Responsibilities and Duties:Provide product/service consultations and help users resolve their concerns using customer service tools;Respond promptly and professionally to customer inquiries via...
OverviewWe are seeking a highly motivated individual to join our team as a Customer Service & Escalation Specialist- Chinese/Mandarin. In this role, you will work across a range of support...
Customer Support (30%)· Prepare, improve guideline for users· Collect feedback from customers via multiple channel, transfer and follow up request with the relevant teams for continuous improvement.·...
Lead Management & Enquiry Handling• Follow up consistently with warm and cold leads to maximize conversion.• Qualify leads by understanding tenant preferences (budget, location, move- in date,...
- Control debt and payment, collection of outstanding payments- Document control and comply with SOP- Review Quotation and close invoices- Revenue report release- Review and propose training...
Family Medical Practice’s growing team of dedicated physicians specialize in emergency & evacuation medicine, pediatrics, internal medicine, women’s health, orthopedics, and psychiatry, among...
• Work closely with the DP team to inform about out- of- stock items and the next order schedule of the supermarket so they can prepare the goods.• Receive and process return orders• Answering...
Booking ArrangementCheck the SOP, Incoterms, cost/ sell of the account, then contact to the relatives (salesperson/oversea station/agent) to get approval to move.Send the booking confirmation to...
• Handle customer’s complaint , coordinate returns, credit and replacement includes sample preparation. Assist with new customer and vendor accreditation.• Maintain excellent coordination with...
