Assistant Front Office Manager

PRIMARY RESPONSIBILITIES

Incident & Emergency Management: Lead the response to accidents or emergencies, ensuring proper security coordination and detailed logbook documentation.
Operational Oversight: Manage day- to- day Front Office operations, ensuring maximum occupancy, revenue optimization, and seamless service standards.
Guest Experience: Handle VIP arrivals, resolve guest complaints professionally, and monitor feedback to ensure high satisfaction.
Departmental Synergy: Coordinate closely with Sales, Banquet, and other departments to ensure smooth handling of groups, tours, and corporate clients.
Reporting: Prepare all required operational reports and keep senior management (FOM/EAM) informed of significant developments.
Quality Control: Regularly inspect lobby and operational areas for cleanliness, security, and adherence to company policies.

ADMINISTRATIVE & HR RESPONSIBILITIES

Communication: Facilitate effective two- way communication between guests, staff, and other department heads to meet all deadlines and goals.
Manpower Management: Manage duty rosters, leave requests, overtime, and disciplinary actions to ensure optimal staffing levels.
Process Improvement: Review and amend departmental systems and procedures to enhance efficiency.
Team Leadership: Conduct daily briefings, oversee staff training, and ensure all team members understand company standards.

Education: College or Bachelor’s Degree.
Excellent time management skills and the ability to meet deadlines.
Effective two- way communication with guests, subordinates, and other department heads.
Languages: Proficient in English.
Core Competencies: Strong leadership with the ability to identify and solve problems professionally.

Other benefits per Vietnam labor law.
Uniform
Monthly service Charge
Insurance policy per current labor law.
Annual Health Check
Hotel&039;s Activities
Duty Meals
Participating job training, skill training by international hotel standards.
Accident Insurance 24/7

Cập nhật gần nhất lúc: 2026-04-23 06:25:02