Assistant Manager - Guest Experience

Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street.
Among 18 awards in the past 6 years, these marvelous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:
Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members, and shareholders alike.
2023 The 15 Best City Hotels in Asia, Travel and Leisure World’s Best Awards
We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one- stop experience.
2023 Best 500 Hotels in the World, Travel and Leisure
As an Assistant Manager – Guest Experience, you will play a vital role in ensuring the delivery of our brand promise and the highest standards of guest experience across all touchpoints in the hotel. You will support our commitment to creating exceptional, personalized, and memorable moments for every guest, while leading the team to uphold the essence of Park Hyatt’s refined and authentic hospitality.
In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.
2023 Forbes Travel Guide – Star Awards Winners
2025 Recipient of One MICHELIN Key
Currently, Park Hyatt Saigon is looking for a Assistant Manager – Guest Experience. Join Hyatt Corporation to discover your place to shine in our warm, respectful, and inclusive culture. This is truly an exciting role where no two days are ever the same!
2024 Top 5 Hotels in Southeast Asia, Readers&039; Choice Awards, Condé Nast Traveler
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world&039;s legendary great hotels.
2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific

Excellent communication skills with great English proficiency (verbal and written).
Strong leadership and interpersonal skills to inspire teams and uphold Park Hyatt’s service standards.
Preferably with background in 5‑star hotels or premium service environments.
Detail‑oriented, proactive, and able to resolve guest issues with empathy and professionalism.
Strong understanding of guest needs, cultural nuances, and high‑end service expectations.
Experienced and guest‑focused hospitality professional with a strong record in delivering luxury service.

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It&039;s a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week
DE&I, care- driven culture, and collaborative, team- driven environments
Professional learning and development opportunities
Discount 50% for F&B service at our restaurants
Complimentary accommodation at selected Hyatt properties worldwide
Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
Free parking at our associate parking area
Be provided uniform and laundry service

Cập nhật gần nhất lúc: 2026-04-16 14:05:04