Guest Experience Officer/ Nhân Viên Chăm Sóc Trải Nghiệm Khách Hàng

Manage, record and resolve promptly Guest Issues.
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
To learn and understands very well all services/facilities/promotions offered to guests by Hotel and provides guests with concise information (a complete and thorough knowledge of all Hotel Outlets, with their operating hours and the scope of services that they provide).
All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services.
To make sure Guest Relations Tasks are completed daily.
Report to Guest Experience Supervisor.
To ensure related Guest Relations Reports are updated properly with precise information.
To attend promptly to guests’ inquiries and assists in a helpful, professional yet warm and friendly manner.
To perform and encourage the personalized services culture within the team.

• Has experience at least 1 year in hotel operations
• Good at English

Benefits:
- Full- time employee:
+ 02 meals/shift
+ Working time: 05 days / week, 02 days off / week
+ Hotel uniform & laundry
+ Talent development program for outstanding employee
+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance
+ Annual team building and outing trip

Cập nhật gần nhất lúc: 2026-04-26 19:25:02