Guest Relations Officer - Nhân viên chăm sóc khách hàng (Chinese Speaking)

Coordinate with related departments to promptly fulfill all guest requests.
Manage VIP/loyal guest experiences and handle feedback and complaints professionally.
Welcome and assist guests in a professional and friendly manner; efficiently handle check- in and check- out procedures.
Provide personalized service with cultural sensitivity; prioritize serving Cantonese and Mandarin- speaking guests when required.
Maintain a neat working environment and professional image; comply with hotel procedures, confidentiality, and standards.
Perform other assigned duties with flexibility and a strong customer- centric mindset.

Bachelor’s degree in Hospitality, Tourism, and/or Business Administration
Proficient in Microsoft Office and general computer skills
Proficient in listening, speaking, reading, and writing in English, Cantonese, and Mandarin
Previous experience in a similar position within the hospitality/tourism industry
Proactive, detail- oriented, attentive, with strong confidentiality awareness and compliance with regulations

Parking space and uniforms provided
Meals provided during shifts
Entitled to statutory insurance in accordance with regulations, including health insurance, social insurance, and unemployment insurance
Competitive monthly salary and attractive benefits package
Flexible working hours
7 accident insurance coverage throughout the employment period with the hotel
Periodic health check- ups provided
Training and development opportunities for career growth

Cập nhật gần nhất lúc: 2026-04-26 18:35:02