[HCM] Tập Đoàn Đa Quốc Gia Vận Tải Toàn Cầu Và Logistics DSV Tuyển Dụng Nhân Viên Dịch Vụ Khách Hàng Kho Hàng Full-time 2026

COMPANY INTRODUCTION

Hồ Chí Minh

DSV- Global Transport and Logistcis
We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high- quality services.
In Vietnam, DSV has 2 offices which located in Hanoi & HCM city.

We are always interested in hearing from people who want to join our team.

Customer Service Specialist

Hồ Chí Minh

JOB DESCRIPTION

General Description:

Act as the primary point of contact for customers on daily contract logistics operations. Ensure accurate system processing, timely communication, issue resolution, and service performance in line with SLA and customer requirements.

Responsibilities:

Support implementation of new customers, new lanes, or process changes as assigned.
Monitor service performance against SLA and proactively follow up on exceptions or delays.
Receive, verify, and process customer inquiries and requests accurately and on time.
Handle customer complaints, claims, and escalations; coordinate root cause analysis and corrective actions with operations.
Communicate operational feedback, shipment status, and issue resolution to customers in a clear and timely manner.
Operations reports (daily / weekly / monthly) to customers and management.
Maintain accurate records and documentation related to customer operations.
Serve as main contact for customers regarding daily warehouse and logistics operations
Coordinate closely with warehouse, transport, CBA and related teams to ensure timely execution of customer orders.
Support customer audits, business reviews, and continuous improvement initiatives.
Ensure compliance with company policies, operational procedures, and customer contractual requirements.

REQUIREMENTS

Skills & Competencies:

Careful, disciplined, and process- oriented mindset.
Willingness to learn and adapt in a fast- paced warehouse environment.
Proficient in MS Office, especially Excel and PowerPoint.
Good English communication skills (spoken and written).
Good communication and coordination skills.
Problem- solving mindset with the ability to manage operational issues.

Qualifications & Experience:

Experience with WMS / SAP is highly preferred.
Bachelor’s degree in Logistics, Supply Chain, Business, or related fields.
Experience in warehouse operations or international logistics companies is an advantage.
Willing to work in shifts.

BENEFITS

Full salary during probation period
European multinational working environment; friendly, young and supportive colleagues
Health care card & 24/24 Accident insurance
13th- month salary
Annual salary review & performance bonus
Full insurance after probation
12 Annual Leaves and Plus in 1 days after 2 year service .

HOW TO APPLY

Deadline: 23:59 30/5/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.

APPLY NOW

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17:22, 03/04/2026

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17:22, 03/04/2026

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Cập nhật gần nhất lúc: 2026-04-04 07:20:03