[HN] Công Ty Point Avenue Tuyển Dụng Admission And Customer Service Officer Full-time 2026

Responsibilities and Duties
Customer relation management
•Address inquiries and concerns in a timely and professional manner, ensuring a positive experience
•Conduct follow- ups to ensure customer satisfaction and identify opportunities for improvement
•Timely communicate feedback with the internal team and make suggestions to improve organization
•Provide good after sales service to have a high parent/ student referral source.
•Collaborate with the teaching team to understand course offerings and provide accurate information to clients
•Build and maintain strong relationships with current and prospective students and their families
Enrollment and Sales:
•Follow up on leads to meet enrollment and sales targets
•Conduct diagnostic tests and consult with prospective students and families to recommend suitable courses based on assessments and needs.
Re- enrollment:
•Handle invoicing, payment collection, and coordination with the Accounting Department
•Conduct follow- up re- enrollment efforts to transform potential leads into actual enrollments, contributing to pipeline and sales targets
• Proactively drive re- enrollment and referrals to achieve sales goals
•Develop and implement strategies for re- enrollment, targeting existing students to renew or upgrade their courses
•Actively promote and sell our courses and services, meeting or exceeding monthly sales targets
•Process customer payments and ensure proper transfer of cash balances and documents to the Accounting Department.
•Guide prospective students through the enrollment process, providing clear information on program options and pricing. Coordinate follow- up for diagnostic tests and meetings with customers
•Analyze sales data to identify trends and adjust strategies accordingly to maximize enrollment
Administration
•Coordinate with the Academic team to ensure smooth operations, including scheduling classes and managing student files. Collaborate with teachers to conduct parent teacher conferences
•Book & supplies inventory & ordering
•Maintain accurate records of customer interactions, sales, and enrollments in the CRM system
•Participate in team meetings and contribute ideas for improving customer service and sales processes
• Organize and assist in PA exhibitions/workshops/demo classes and other educational events
• Translate and interpret feedback/program information to support teacher teams
•Perform other duties as assigned by Center Manager.
Qualifications
●Bachelor degree from accredited university
●Language requirement:
○For English speaking course consultant: Excellent fluency in Vietnamese and English (equivalent to IELTS 6.5 or above) is a must.
○For Korean speaking course consultant: Advanced level in Korean (equivalent to TOPIK 5 or above). Fluency in Vietnamese, English (equivalent to IELTS 6.5 or above) is a must.
●Work experience:
●Capable of thriving in high- pressure environments and meeting targets
●A passion for education and helping students achieve their goals.
○For English speaking course consultant 2 position: At least 2- year experience in sales/customer service or 1 year working experience in the education sales industry.
●Strong communication and interpersonal skills, creative problem- solving and time management
●Excellent translation skills
●Ability to work in a fast- paced environment and handle multiple tasks
●Proficiency in CRM software and Microsoft Office Suite
○For Korean speaking course consultant 2 position: At least 1 year experience in sales/customer service or working experience in the education industry.
●Strong focus on customer service
●Effective team player
*** Kindly submit your application to: careers@pointavenue.com

Cập nhật gần nhất lúc: 2026-04-03 06:30:03