Holiday Inn Resort - Director of Operations

Operations Coordination & Supervision: Oversee and coordinate all hotel operations to ensure seamless service delivery and effective collaboration across departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and other support functions.
Strategic Planning & Compliance: Develop and execute operational strategies to improve efficiency, enhance guest experiences, and drive business performance while ensuring compliance with all company policies, health & safety standards, and legal requirements.
Financial Management: Manage departmental budgets and operating expenses, monitor financial performance, and implement cost- control measures to maximize profitability while maintaining service excellence.People Management: Lead, coach, and develop Heads of Department (HODs), including workforce planning, recruitment, performance management, succession planning, and employee engagement initiatives.
Quality Management & Guest Experience: Ensure compliance with brand and service standards, drive guest satisfaction initiatives, and promptly resolve complex operational issues, escalated concerns, and VIP guest requests.

Fluent in English, both written and spoken
Bachelor’s degree in Hospitality Management, Business Administration, or relevant fields.
Have strong knowledge in hotel operations, service standards, and pre- opening processes.
Have 5+ years of experience in hotel operations management roles.

Holiday Inn Resort, a member of Sun Group, offers a dynamic, professional, and fast- growing working environment with excellent career development opportunities.
By joining us, employees will enjoy the following benefits:

Full social, health, and unemployment insurance coverage in accordance with Vietnamese labor laws, plus comprehensive Suncare health insurance.
Exclusive employee discounts on services across Sun Group‘s hospitality, entertainment, and leisure destinations for both employees and their families.
Continuous training and professional development programs.
Access to the "An cu lac nghiep" policy, under which long- serving employees may be granted a commercial apartment with 100% of its value covered by the company, subject to eligibility requirements.
13th- month salary and year- end performance bonuses.
Monthly business performance incentives.
Competitive salary package, along with meal allowances and accommodation support for employees relocating from other provinces.

Cập nhật gần nhất lúc: 2026-07-06 21:40:03