IT Support

Responsibilities
- Collect and organize customer requests and communicate them to internal teams
- Help maintain and update installation guides and technical documentation
- Check logs and configuration values
- Understand the **basic structure of solutions developed in Golang
- Perform solution installation and initial setup based on customer environments
- Focus on reading and understanding existing code
- Submit your CV in English
- Support issue analysis together with senior engineers
- Assist in troubleshooting and resolving system issues
- Provide basic technical support to customers, on- site or remotely
- REST API integration
- Minor fixes or adjustments under guidance (not new feature development)
- Support the **operation and maintenance of existing company solutions
- Data format handling (JSON, CSV, etc.)
- Assist with integration between the company’s solution and customer systems

Qualifications
- Ability to read and understand code is sufficient
- Willingness to perform on- site installation and customer support tasks
- English required
- Strong willingness to learn and take responsibility
- Good communication skills and ability to work well with team members
- Experience or familiarity with application installation, configuration, and execution
- Basic understanding of REST APIs and HTTP communication
- Basic knowledge of Linux server environments
- Basic understanding of Golang- based applications
Nice to Have
- Basic experience with log analysis or incident support
- IT- related academic background is a plus but not mandatory
- Experience supporting B2B solutions or internal systems
- 1–2 years of relevant work experience or equivalent practical experience
- Experience writing or maintaining technical or installation documentation
Benefits
- Structured onboarding and hands- on training
- Statutory benefits including social insurance
- 13th- month salary and public holidays in accordance with regulations
- Mentoring and guidance from senior engineers
Working Time
Monday- Friday (08:00 to 18:00)

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Cập nhật gần nhất lúc: 2026-03-30 18:25:03