IT Support Specialist

Incident Management: Log, track, and resolve technical issues through the internal Ticketing System, ensuring all work is carried out within agreed SLAs.
Primary Support: Act as the first point of contact for all IT- related issues, including hardware (PCs, laptops, mobile devices), software (Office 365, internal apps), and peripheral devices (printers, scanners).
Documentation: Maintain detailed records of troubleshooting steps and create user- friendly guides/tutorials for end- users (for hardware and software usage).
Global Coordination: Work closely with the Regional SD HUB to resolve complex technical issues and support ongoing global IT projects.
Asset Management: Assist (why just assist?- > low level task) in managing IT asset inventory, assistance with procurement (procurement shall remain with you, here you might say “support”), deployment, documentation, and lifecycle tracking incl. End of live (data erasure, scrap, etc. Etc
System Setup: Build, configure, and install workstations and desktop infrastructure in accordance with company standards.
Network & Server Maintenance: Monitor physical infrastructure (cabling, switches, APs) and perform server room hardware health checks. Connectivity Troubleshooting: Resolve end- user issues (LAN, Wi- Fi, VPN). Access & Security Support: Manage VPN installations, MFA setup, and troubleshoot secure remote access for users. ISP & Service Management: Follow internet contracts and bandwidth packages for the entire building; coordinate with ISPs for renewals and service stability.
Infrastructure Maintenance: Perform basic maintenance on network connectivity (Wi- Fi, LAN) and phone systems to ensure optimal performance.

Education:
Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related technical field.
Experience: At least 3 years of experience in IT Support or Helpdesk roles.
Preferred: Experience in Multi- National Corporations (MNCs) and familiarity with

Ticketing Systems (e.g., ServiceNow, Jira, Zendesk).

English Proficiency:
Level: Equivalent to B2 or TOEIC 800+.
Technical Skills: Proficient in Windows OS, Microsoft 365, basic networking, and hardware troubleshooting.
Practical Skills: Ability to write technical reports and communicate effectively via voice/video calls with international experts.
Soft Skills:
Service Mindset: Patient, proactive, and excellent communication with end- users.
Self- learning: Ability to quickly master proprietary internal software.
Time Management: Strong ability to prioritize tasks in a fast- paced environment.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-04-04 06:55:03