Logistics Customer Service Executive

Job Summary:
We are looking for a detail- oriented and proactive Customer Service Executive to oversee daily logistics operations, ensuring smooth freight forwarding processes while handling administrative tasks. The ideal candidate will coordinate shipments, manage documentation, and support operational efficiency.
Key Responsibilities:
Logistics & Freight Forwarding Operations:

Prepare and verify shipping documents (BL, AWB, invoices, packing lists, etc.).
Track shipments and update clients on cargo status.
Handle operational issues in organizing clients’ shipments.
Liaise with shipping lines, airlines, transporters, and other stakeholders to ensure timely and cost- effective delivery.
Coordinate and monitor freight forwarding activities, including import/export, customs clearance, and shipment tracking.

Support reporting and basic office administration when required. including procurement, inventory management, and coordination with vendors.

Requirements:

Excellent communication and problem- solving skills.
2+ years of experience in logistics, freight forwarding, or supply chain operations.
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics software (e.g., Cargo Wise, SAP, or equivalent).
Ability to work under pressure and manage multiple tasks efficiently.

Preferred Qualifications:

Multilingual skills are a plus (e.g., English, Mandarin, or any regional language).
Experience in handling sea freight, air freight, and land transport operations.
Familiarity with incoterms, HS codes, and trade compliance.

Benefits:

Annual team- building activities & company trips.
Medical insurance & annual leave benefits.
Supportive and dynamic work environment.
Working time: 8 hours with flexible timing.
Competitive salary & performance- based bonuses.
Opportunities for career growth and professional development.
Holiday bonuses for major celebrations throughout the year.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-04-05 13:20:02