Senior Customer Service Executive

RESPONSIBILITIES
• Resolve product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution 10 solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Complete the Ad- hoc tasks as requested by the Line Manager.
• Receive PO from sales, check information, promotions, contract duration (if any) then issue SO or quote.
• Notify shipment status/shipping schedule to sales according to working schedule.
• Keep records of customer interactions, process customer accounts and file documents.
• Receiver the information, process updates and other request from Leader and deliver to team members.
• Identify and evaluate customer needs to achieve satisfaction.
• Work with customer service leader to ensure proper customer service is being delivered.
• Answer customer phone inquiries.
• Take care of all client&039;s information on On Trade, FOC/CSM requests, and announcements.
• Generate client leads, increase the number of customers, answer client queries and prepare sales documentation.
• Specific responsibilities include following with invoices, overdue payments and monitoring ongoing orders.
• Follow communication procedures, guidelines, and policies.
• Synthesize CS reports on periodic and ad- hoc.
• Communicating and handling customer information.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Processing all sales- related paperwork, FOC reporting, and updating the FOC pricelist.
PERSONAL SPECS
• Business English
• Ability to multi- task, prioritize, and manage time effectively.
• Proficient in Microsoft Office, Familiarity with CRM systems and practices. Knowledge
• Have 3- 5 years’ experience in Customer Service or Supply Chain Management
f database systems is one of the advantages.
• Bachelor’s degree in business, Logistics, or related fields.
BENEFITS
Salary & Allowances
- Annual KPIs bonus
- Competitive income with 100% salary and allowances on probation
- Annual Leave: will be 12 working days per calendar year, pro- rata for the 1st year of employment, max +7 Annual leave adding.
- Gift on special occasion
- Salary will be reviewed at least once per year
- Be provided with high performance laptop and working facilities.
- Statutory insurance contributions (social, health, and unemployment) are based on full salary
- Employees are provided with premium healthcare insurance
Career Growth
- Very diverse offline and online seminars & workshop provided by company
- Clear and flexible career path
- Opportunity to work alongside young, world- class talents in a dynamic and passionate environment
Working Environment
- Team building, company trip and internal events
- A strong learning culture where initiative and proactivity are highly encouraged at Alchemy Group

Cập nhật gần nhất lúc: 2026-07-06 19:35:03