SEA IMPORT CUSTOMER SERVICE

- Coordinate closely with internal departments to ensure smooth shipment handling and high- quality customer service.
- Check and negotiate rates with shipping lines/overseas agents to obtain the most competitive prices for sea import shipments to Vietnam.
- Coordinate closely with customs brokers, trucking providers, and warehouses to ensure smooth cargo clearance and delivery.
- Prepare and release Arrival Notice (A/N), Delivery Orders (D/O) in accordance with company policies and procedures.
- Support manifest filing and ensure regular compliance with local authorities’ requirements.
- Review and ensure the accuracy of import documents, including Bill of Lading, debit notes, and all related charges
- Monitor shipment schedules and cargo status; regularly update customers and sales teams.
- Arrange bookings & documentation with overseas agents and shipping lines.
- Perform other duties as assigned by the Supervisor/Manager.
- Assist in preparing debit/credit notes to customers, agents and arranging payment to shipping lines/ suppliers.
- Proactively handle and resolve any issues arising during shipment execution.

- Education: College or University degree in Logistics, International Business, Foreign Trade, or related fields.
- Experience: 6months- 01 year of experience as Import or Export Customer Service in Freight Forwarding/Logistics companies.
- Skills & Competencies:
Good knowledge of sea import procedures, FCL/LCL shipments
Good command of written English, able to communicate effectively via email with overseas agents.
High sense of responsibility, teamwork spirit, and professional working attitude.
Strong relationships with agents, shipping lines, or co- loaders are strong advantages.
Careful, detail- oriented, especially in document checking (B/L, debit notes, invoices, etc.).
Good understanding of forwarding operations and import shipment processes.

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Cập nhật gần nhất lúc: 2026-04-04 18:30:03