Senior Leader – Odoo CRM, UX & Sales Operations

Role Objective
Lead the end- to- end Odoo system (CRM – Sales – Service) in Vietnam, ensuring process compliance, data accuracy, UX optimization, and cross- functional alignment with HQ, IT, and BI teams.
Key Responsibilities
System Ownership & Strategy
- Own CRM to After- sale process
- Define system architecture and roadmap
- Align with HQ and IT for development priorities
UX & Adoption Leadership
- Ensure system is intuitive and reduces training needs
- Drive user adoption across Sales and Service teams
- Optimize UI/UX for ease of use
Process Governance & Compliance
- Set validation and approval rules
- Ensure all quotations are created from Opportunities
- Enforce CRM usage and prevent bypass
Data Governance & BI Alignment
- Align with BI team on reporting and KPIs
- Resolve data duplication and mismatch
- Ensure data accuracy and consistency
Cross- functional Leadership
- Ensure smooth handover between teams
- Coordinate Sales, Service, IT, and HQ
Team Management
- Train and coach users
- Build and manage CRM/Operations team
Execution & Transformation
- Drive transition from Excel to Odoo
- Manage change and resistance

- 3+ years in CRM/ERP/Sales Operations system
- Experience implementing systems (Odoo/Salesforce/SAP)
- Strong understanding of sales processes
- Strong UX mindset and data- driven thinking
Leadership Expectation:
- Ability to drive behavioral change
- Strong execution and enforcement capability
- Strong stakeholder management

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Cập nhật gần nhất lúc: 2026-04-16 13:55:06